Frequently asked Questions
How long does it take for me to receive my order?
For the customers in the UK, we send all our parcels using 48hours
tracked shipping method by Royal Mail or you can even choose Next day
delivery option by DPD that is available from Monday to Friday only. As
for the EU Countries, it usually takes 3 to 5 days on standard delivery.
What Shipping Methods Are Available?
We offer various shipping methods to our customers in the UK from
tracked delivery to a First Class shipping. Customer will have all the
available shipping options to select during the check out process.
Please do keep in mind we offer free 48 hours shipping for the customers
in the UK.
Do You Ship Internationally?
Yes, we do ship internationally. All our international parcels are
managed by DHL so as long as your country is in DHL coverage area we can
send you the item. As for the remaining island countries, we can
calculate the freight charges invoice you before delivery.
What Shipping Methods Are Available?
At the moment we are offering a standard 2 to 3 days shipping and a next
day shipping method by both Royal Mail & DPD to our UK customers,
However, for the rest of the world we offer a priority shipping method
by DHL or DPD (when applicable) which usually takes about 3 to 8 days.
What Payment Methods Are Accepted?
For now, we are accepting payment from old trusty PayPal. Which means
that our customers who have an active PayPal account can pay us without
any hassle also for those customers who don’t have a PayPal account can
us using Credit Card via PayPal.
How Can I Return a Product? (eBay, Website)
If the item was bought within 30 days time period then just write a note
on a piece of paper and send it along with the parcel back to our
return address.
Return Address:
Real Damascus Knive.
526 N St Cloud St #595 Allentown, PA 18104 USA.
Also to speed-up the refund or return process, please do not forget to
mention your Order ID if bought from Amazon or Website, Username if
bought from eBay and your Full Name and Email Address that was used to
purchase this item.
Return postage is too expensive?
For customers in the UK only if in case the post office is charging you
more than in £5 then you can buy a Pre-Paid return label from us for £5
and send the item back to us.